Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fieriandco@gmail.com. Please note that returns will need to be sent to the following address: 3396 N University Dr, Sunrise, FL 33351
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Restocking Fee
Please be aware that a 5% restocking fee will be deducted from your refund. This fee includes the cost of return shipping. The restocking fee helps cover the costs associated with processing the return, inspecting the item, and restocking it in our inventory.
Shipping Costs
Shipping costs are non-refundable. If a shipping fee was paid, it will be deducted from the refund amount. We do not charge for return shipping.
You can always contact us for any return questions at fieriandco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at fieriandco@gmail.com.
